Build and ship an order¶

Counter staff use the Create Order page when the buyer is not walking out with the goods today. It builds an order for a firearm mailed to another dealer's FFL or to a collector's C&R license, for accessories shipped to a buyer, for a business buying on its own license, and for anything you order from a distributor, drop-shipped or shipped to your store first. An order for a customer who pays a deposit and collects the goods when they come in is taken here too.

Open it from Create order under Sales in the sidebar, or click New order at the top of the Dashboard. The address is /app/create-order.

Before you start¶

You need one of these roles: Sales User, Sales Manager, Stock Manager, or System Manager.
A POS Profile must exist for the company that stocks the guns. You do not have to open a POS shift first.
If a firearm is going to another dealer, that dealer's license must be on file as an ATF FFL Record, unexpired, with a complete street address and state. See verifying an FFL. A collector's C&R license is typed in from the license copy instead (see C&R (Type 03) collectors).
The page never runs a Form 4473. The buyer completes theirs at the receiving dealer. A gun handed over at your counter goes through the POS instead. That includes a gun you order from a distributor to the store on a pickup order: it is handed over on a pickup ticket at the register once it arrives.

Buyer Type¶

Two buttons at the top: Individual and Business (FFL).

Pick Business (FFL) when the buyer is another licensed dealer buying on its own license. The guns ship to that license, so the page does not ask for a separate destination. Pick Individual for a retail customer.

The choice also sets the payment rule. An individual's firearms may not leave the store until the order is paid in full. A business may ship on account.

Distributor lines are for individual retail customers only. A Business (FFL) order cannot include a drop-ship or ship-to-store line.

1. Buyer¶

For an individual, fill in:

Field	Notes
Customer	Lists customers that are not FFL dealers.
Receipt Email	Required. This is where the receipt is sent.
Phone	Optional. Filled from the customer record when blank.

To add someone who is not on file yet, see Customers.

The pencil button beside Customer opens Fix Customer Name. Type the corrected spelling in Correct Name and click Rename. This renames the customer everywhere in the system, so use it for spelling fixes only. To sell to a different person, pick a different customer.

For a business buyer, pick the dealer in FFL (ATF Record). Two buttons sit beside it:

Verify FFL checks the license against ATF eZ Check and refreshes the record.
Lookup by FFL # opens a dialog where you type an FFL Number and click Lookup. A license not yet on file is fetched and created.

Once the FFL resolves, the page creates or reuses that dealer's customer record, sets the destination to their own license, and fills the ship-to from the license premises. A card below shows the licensee, the address, and a badge reading either Valid to with a date or Expired / unverified.

Tax exempt¶

Business buyers get a Tax Exempt (resale/exemption certificate on file) checkbox. Ticking it drops sales tax from this order and stores the exemption on the customer record when you create the order.

The certificate is optional. Click Upload Certificate to attach a PDF, PNG, or JPG. When one is already attached the page offers view and replace links instead. The checkbox alone is what exempts the order. Whether you also need the paper certificate on file is a matter for your accountant and your state.

Peace-officer excise exemption (California)¶

California charges an 11% excise tax on firearms, firearm precursor parts and ammunition. It does not apply when the buyer is an active or retired peace officer, or the law enforcement agency that employs one. Sales tax still does.

In a California store whose FFL Settings name the excise tax account, the page shows Peace officer / law enforcement agency — excise tax exempt under the buyer, for both buyer types. Stores in other states do not see it.

Tick the box. The tax line drops the excise and reads "(excise exempt)".
Pick the Exempt buyer: Active Peace Officer, Retired Peace Officer or Law Enforcement Agency.
Click Upload CDTFA-230-FET and attach the buyer's certificate (PDF, PNG or JPG). It is kept on that customer's record. Pick the buyer before you upload.

Until the buyer and the certificate are in, the bottom bar lists Exempt buyer and CDTFA-230-FET certificate and the order cannot be created. An officer gives a certificate for every sale; an agency may give one that covers its purchases. A certificate uploaded for one customer does not count for another, so changing the buyer asks for a new one.

The exemption belongs to this order only. The next order for the same officer asks again. Editing the order keeps it.

This is not the Tax exempt box above: that one drops all tax for a resale or government buyer. An individual service member is not exempt from either tax.

2. Destination FFL¶

This section appears only for an Individual buyer once the order has at least one firearm line, and not on a pickup order. It carries the same Verify FFL and Lookup by FFL # buttons, and the same license card.

The order cannot be created without a destination for a regulated firearm. The system rejects a destination that is expired, missing from the file, or missing a street and a valid state, because the state is what decides sales tax.

C&R (Type 03) collectors¶

A licensed collector may receive a curio or relic at the premises on their own C&R license. The ATF directory holds no Type 03 licenses, so Verify FFL and Lookup by FFL # can never find one. You read the license copy and type it in.

The C&R block in Destination FFL — With the C&R box ticked, the lookup buttons give way to the fields read off the license copy.

Tick C&R (Type 03) — ships to the collector's own license at the top of the section. The lookup buttons hide and the C&R fields appear.
Type the C&R License Number exactly as printed, for example 1-23-456-03-7C-89012. The fourth group must be 03.
Fill in License Expires, Collector Name, Licensed Premises Address, City, State and ZIP. Address 2 is optional. A collector who has ordered before is already on file, and the blanks fill in from that record. Anything you type outranks the stored value, so a renewed expiry or a new address is corrected here.
Click Use this C&R license. "C&R license saved — the order ships to the licensed premises." appears, the license card shows, and the ship-to locks to the premises.

Until you click Use this C&R license, the bottom bar reads Destination FFL (click "Use this C&R license"). Unticking the box clears the destination, and so does ticking it, so the order never ships to a license that is no longer on screen.

From here the order is an ordinary FFL transfer: the sales tax follows the premises state and the gun leaves the bound book as an FFL transfer when you dispose it. The license is validated again on the server, so a wrong number format, a lapsed date or an unreadable state is refused with its reason (see Troubleshooting).

3. Recipient & Ship-To¶

Recipient name, phone, street address, city, state, and ZIP.

When a destination FFL is set, the page fills these from the license premises and locks them. A note reads "Locked to the destination FFL address (firearms ship to the FFL)." Clear the FFL to unlock them.

For an order with no FFL, type the buyer's address here.

Pickup in store¶

Tick Pickup in store — the customer collects at the counter when the customer collects the goods here. The address boxes clear, lock, and are not saved with the order. The note reads "Counter pickup — no shipping address needed. Distributor lines can only be ordered to the store." No shipping is charged, and in the fulfillment plan the Dropship buttons are greyed with the tip "Pickup in store — order it to the store". A distributor can send the goods to you, not to a doorstep you did not take. Lines already planned as drop-ship go back to the plan.

A firearm on a pickup order depends on where the gun is now:

A gun already on your shelf cannot go on a pickup order. The customer takes it home today, so that is a retail sale: ring it on the POS register, or give the order a destination FFL to ship to. The checkbox is greyed while such a gun is on the order, and adding one turns the checkbox off and says so.
A gun ordered from a distributor to the store is allowed. Plan the line as Ship to store. No destination FFL is asked for. When the gun arrives and is received, its serial is held for this order and a $0 pickup ticket opens on the POS, where the Form 4473 runs and the gun is handed over. See Pickup tickets.

An antique firearm needs no 4473, so it can be picked up from stock. Setting a destination FFL clears the checkbox.

Orders for goods you do not have, and deposits¶

The register has no button for an order the store has to source. Take it here: a customer orders goods you do not have, pays a deposit, and collects them when they come in.

Pick the customer under Individual.
Tick Pickup in store — the customer collects at the counter.
Add the item from the distributor results in Add Item (see Distributor lines).
Open Plan fulfillment and choose Ship to store for the line. Click Apply plan.
Under 5. Payment, type the deposit in Amount. The note reads "Deposit: … now — … still due."
Click Create Order.

The order waits on the Pending Order queue. Place the distributor leg there with Place order; a ship-to-store leg may be placed on a deposit. When the goods arrive and are received:

A firearm gets its pickup ticket on the POS. The balance is collected at the register when the gun is handed over, or earlier with Record Payment.
Anything else moves to Ready for pickup. Collect the balance with Record Payment, then hand the goods over and click Mark Picked Up.

Sales tax follows the ship-to¶

Sales tax follows where the goods are handed over, not where the customer lives. The system decides from the ship-to on the order, and it does so on its own. "Home state" means the state on your store's own company address.

Situation	Tax
Picked up in store	Charged at the normal rate
Ship-to inside your home state	Charged at the normal rate
Ship-to in another US state	Zero, using the Out of State Sales template
No ship-to on the order	Charged at the normal rate

Points that matter at the counter:

The test is the ship-to. A customer visiting from another state who buys over the counter pays your home-state tax, and that is correct. Do not change it by hand.
The state can be written as a code or spelled out (TX or Texas), in any case. Both are understood, in the preview and on the order.
Filling in the right ship-to when the order is created is the whole job. The tax follows.
A register sale can never be tax-exempt this way. If the zero-rate template ends up on a POS Invoice without an out-of-state shipping address, the system refuses the submit and tells you to switch the template back.
Shipments outside the United States are not covered by this rule. They are taxed normally, and an exception is a question for your accountant.

Tax on shipping. Shipping follows the goods: when the goods on an order are taxed, so is the shipping charge, except in a home state that does not tax shipping.

With Shipping Price Includes Sales Tax on in FFL Settings (the default), the amount you type in Shipping is what the customer pays, with the tax already inside it. The preview reads, for example, "Shipping $45.00 (sales tax included)". With the setting off, the tax is added on top and the preview shows it as "(+$… tax)". The setting applies to new orders only; an order keeps the way it was created.
In California shipping charged at cost is not taxed. The Shipping box says "The actual carrier cost — shipping charged at cost is not taxed here. Put any mark-up or handling on its own taxable line."

Selling a gun to a licensed dealer in another state is a different flow again. See Web and channel orders and FFL verification.

4. Items¶

Type into Add Item. One box takes all of these:

a scanned barcode,
a SKU or part of an item name,
a firearm serial number.

Use the up and down arrows and Enter to pick from the dropdown. Store stock and distributor catalog results appear in the same list, store stock first.

Scanning a serial adds that exact gun, its serial, and its tag price as a finished line in one step, so a scanner can run through several guns without touching the mouse.

Picking a serial for a firearm¶

Choosing a firearm from the dropdown opens a card with Serial (in stock), Qty, and Price. Pick the serial and the price follows that gun's own selling price. Quantity is fixed at one per serial. Click Add to Order, or Cancel to drop the card.

A serial already on the order is refused a second time.

Distributor lines¶

Distributor catalog results appear under Catalog API — not in local stock, one row per product. Each row names the distributors that carry it and their total quantity. Picking one opens a card with the number of sources, the lowest cost and the total quantity. Set Qty and Price, then click Add to order. Price starts at MAP when the catalog has one, else MSRP. A firearm is fixed at one unit per line.

No distributor is chosen yet. The line lands with an API tag reading "choose source in the plan", and the order cannot be created until you run Plan fulfillment below.

Gun parts are not firearms. An upper, a barrel or a conversion kit carries no Firearm tag, its quantity can be changed, and no serial is taken. A line is treated as a firearm only when its item is one.

The line table¶

Each line shows a Firearm tag where it applies, the serial beneath the name, quantity, cost, price, and subtotal. Price is editable in place on every line. Quantity is editable on non-firearm lines. The ✕ button removes a line.

Cost sits left of Price and shows what the line costs you: the gun's own cost for a serial, the distributor's cost for a distributor line, and the item's stock cost otherwise. It reads … while it loads and — when no cost is known.

Changing the quantity of a distributor line marks it unconfirmed. Run Plan fulfillment again before you create the order.

Where it is taken from. A line of loose stock from your own shelf (ammo, an optic, a part) shows a dropdown under its name listing the storage locations that hold the item, with the quantity in each. When the item sits in one place only, that place is picked for you. With several, pick the one you took it from. The first choice, Taken from: not said, is allowed and is outlined in orange; the units then show on the Not placed list for someone to confirm later. Firearms and distributor lines have no dropdown.

Charge exactly. Below Total sits a Charge exactly box. Type the total the customer pays, tax included, and press Enter or leave the box. The line prices are worked back from it before tax, in proportion to their current subtotals, and the box clears. Shipping is kept as it is, so the total must be more than the shipping charge.

Below the table sit Shipping, a tax preview, and the running Total. The tax preview reads "Out-of-state — no sales tax" when the ship-to state is not your home state, and "Tax exempt — no sales tax" when the exemption is on. An item with its own tax rate is previewed at that rate. If the tax settings fail to load, an orange message says the total shown may be off. The server recomputes the real tax from the shipping address when the order is created.

Plan fulfillment¶

The Plan fulfillment link sits next to the line count. It turns into a highlighted pill whenever a line still needs a channel.

Clicking it quotes every channel at once and opens the Fulfillment plan dialog. Rows are your order lines. Columns are Local stock and every enabled distributor, in the priority order set on the Distributors hub.

What each cell shows¶

Cell	What it means
N in stock	Your own stock. It fills the line when it covers the quantity
serial in hand	The line already carries a serial from your stock
short N — click to split	Some stock, not enough. Click to split the line
Cost · qty, then Dropship and Ship to store	The distributor's cost and live quantity, and the ways it can fill the line
—	The distributor does not carry the item
unavailable	The distributor could not be quoted. The other columns still work

Where local stock is short, clicking the local cell keeps the on-hand quantity as a local line and moves the remainder to a new line you then route to a distributor.

A distributor shows a button only for a way it can ship at all. A greyed-out button is a way it cannot fill this line, and the reason is written under the buttons.

Reason under the buttons	Why
drop-ship is switched off for this distributor — ship to store only	Drop-ship is unticked on that distributor
ship to store is switched off for this distributor	Stocking is unticked on that distributor
Brand: reason — ship to store only	A brand policy of To Store for that distributor
distributor block — ship to store only	The distributor will not drop-ship this item
vendor approval required — ship to store only	The distributor needs vendor approval to drop-ship it
this distributor ships it only to a dealer — ship to store	A part the distributor sends only to a licensed dealer
insufficient distributor stock	The distributor holds fewer than the line needs. Both buttons are greyed out

Choose a channel for each line¶

The plan opens with a suggestion for every line. Local stock comes first when it covers the line. Otherwise the plan picks the lowest-cost distributor that can fill it, the higher-priority one on a tie, and drop-ship where that distributor allows it. A line you planned before keeps its choice while that choice still works. On a pickup order the suggestion is always ship to store.

Click Dropship or Ship to store in a distributor's cell to choose that distributor and that way.
Click anywhere else in a distributor's cell to choose that distributor. It drop-ships when it can and ships to the store when it cannot.
Click the cell under Local stock to fill the line from your own stock.

Dropship has the distributor ship straight to the buyer, or to the destination FFL when the line is a firearm. A drop-shipped firearm never enters your bound book. Ship to store has the distributor ship to your store, and you ship the goods on from there or hand them over at the counter. A firearm shipped to the store is received into your bound book like any other acquisition, and its serial is assigned to this order when it arrives.

You can pick any distributor that can fill a line, including one other than the distributor your web store sources that item from. The choice applies to this order only. The item's web store source does not change.

When you edit an order whose distributor order is already placed, those lines show one greyed cell, "Already ordered on … — not re-routable here". The plan leaves them alone and does not quote their freight again.

The summary and freight estimate¶

The line under the grid names the legs and shows the sale total, the distributor cost, the estimated freight, and the margin excluding local cost, with the freight already taken off. When a line has no way to be filled it reads "N line(s) have no feasible channel — remove them." instead.

Below it, one line per distributor order gives the distributor, dropship, dropship firearm or to store, the number of lines, and the estimated freight or free. Lines are grouped the way they will be ordered, so a distributor's firearms and accessories count as separate orders.

The estimate comes from each distributor's Freight tab, described in Integration settings. It shows … while it is worked out. It shows (partial) when a distributor could not estimate, and that distributor's line reads freight unknown. The freight the distributor invoices always replaces the estimate.

Shipped to your store, RSR sells full cases at its case price. When RSR lists one, the cell for that line prices the full cases at it and a note in the cell reads, for example, Ship to store: Case of 50 at $7.83 each — 20 more fill a case. The Distributor Order line shows the same note under Case Price. Drop-ship lines pay the unit cost, and the cost RSR acknowledges replaces the estimate.

A Lipsey's order to your store is not estimated and reads freight unknown. A Sports South order to your store is priced by its store shipping rule in Sports South Settings, not the drop-ship rates.

A Sports South order also shows Signature, Adult signature and Insurance checkboxes. They start from the delivery options in Sports South Settings. Tick or untick one for this order and its freight estimate updates. The choices go to Sports South with the order and are kept when you edit it. RSR orders show no checkboxes.

Apply the plan¶

Click Apply plan. It reads Applying… while the system sets up an Item for each distributor line that does not have one yet. When every line applies, "Fulfillment plan applied." appears and the dialog closes. A line that fails is listed under Plan partially applied and stays unconfirmed, and the dialog stays open so you can choose again.

Planned distributor lines carry a tag in the line table, with a note under the item name:

Tag	Note
Drop-ship and the distributor	Ships from distributor — no in-store serial
Ship to store and the distributor, on a firearm	Ordered to the store — serial assigned and held when it arrives
Ship to store and the distributor, on anything else	Ordered to the store — ships once it arrives

Once planned distributor lines exist, section 6 stops offering the dispose choice. It lists the legs instead, with Estimated distributor freight while the lines stay as planned, because an order with a distributor line always defers. The legs are placed with Place order on the Pending Order queue. A drop-ship leg waits for the order to be paid in full. A ship-to-store leg may be placed on a deposit, or before anything is paid, because the goods come to your own shelf.

5. Payment¶

Payment is collected now, with the method you pick, unless you tick Pay later.

The Payment section with Charge exactly above it — Charge exactly sits under the total. On a store with the card terminal, Credit Card adds Charge via Terminal.

Control	Notes
Payment Method	Cash, Credit Card, Zelle, or ACH.
Amount	Defaults to the grand total. Type less for a deposit. Hidden while Pay later is ticked.
Charge via Terminal	Appears for Credit Card on a store with the card terminal integration switched on. Ticked by default.
Pay later	No payment now. The order books on account and you collect it from Pending Order.
Zelle Transaction Number	Appears for Zelle. Required.
Card Approval Code	Appears for a card that is recorded rather than run on the terminal. Required.

Cash, Zelle and ACH¶

The amount is recorded as received when the order is created. Entering less than the total shows a deposit note with the balance still due. If the buyer is an individual and you also chose to ship now, that note turns red: an individual order needs full payment before the guns move.

Credit Card on the terminal¶

With Charge via Terminal ticked, a blue note reads "The card is charged on the terminal right after the order is created." That is the order of events:

Click Create Order. The order books first, on account.
Waiting for terminal opens with the amount. The customer dips or taps the card on the terminal. Only the Cancel button in that dialog closes it.
On approval a green message shows the authorization code, and the payment is recorded on the order for you. The Order Created dialog then reads Paid … on the terminal (auth …), or for a deposit Deposit … on the terminal (auth …) — … still due.
If the card is declined, the customer backs out, or the terminal times out, the order still exists, on account. The dialog says the card was not charged and how much is outstanding, and a Retry card button runs the same amount again. You can also collect it later with Record Payment on the Pending Order queue.

Dispose & ship now is skipped on a terminal charge, because the guns may not move before the money is in. The note under the payment boxes says so, and the order ships from Pending Order once the card is approved.

A card already charged¶

Untick Charge via Terminal when the card was already run outside the system, for example on the Virtual Terminal, and you only need to record it. A Card Approval Code box appears and is required: type the approval code from the terminal or Virtual Terminal receipt. On a store taking cards on a standalone terminal, the same box appears for every card payment.

Pay later¶

Tick Pay later to book the order on account with nothing collected. The amount box hides. Collect with Record Payment on the Pending Order queue, or at the register when a pickup order's gun is handed over.

Never type a card number

The reference field is for an approval or confirmation code. The system rejects anything that looks like a full card number, because that would put cardholder data into an accounting voucher.

6. Fulfillment¶

Two buttons, defaulting to Create only — dispose later.

Create only — dispose later puts the order on the Pending Order queue. The gun stays in stock and on the bound book until you ship it.
Dispose & ship now books the transfer, takes the gun out of stock, and pushes to FastBound as part of creating the order.

Order Note (staff) below is internal. It shows on the Pending Order queue and is saved on the invoice, and it is kept off the customer's printed invoice.

Create the order¶

The bar at the bottom shows what is still missing, as "Required:" followed by a list, and turns green with "Ready to create." when nothing is. Click Create Order.

What the system does¶

Builds and submits a Sales Order, then a Sales Invoice derived from it.
Applies destination-based sales tax, or none when the buyer is exempt, and the shipping charge with any tax it carries.
Books the payment. A full cash, Zelle or ACH payment rides on the invoice as a counter tender. A deposit, and every card charged on the terminal, books as a separate Payment Entry — the terminal payment carries the gateway's reference as its transaction number.
Emails the receipt to the address in Receipt Email.
For each distributor leg, creates a Draft Distributor Order with the distributor the plan chose, under that distributor's own stock number. If one cannot be built, the whole order is rolled back.
With Dispose & ship now, books one FFL transfer disposition per serial, issues the stock, and queues the FastBound push. For a C&R destination, the ATF FFL Record saved from the license copy is the receiving license.
Takes each loose-stock line out of the location you named when its stock leaves: at once with Dispose & ship now, otherwise when the order ships from the queue.
Where ShipStation is enabled, pushes the shipment so staff buy the label there.
Deletes the draft you resumed, if any.
When the buyer has not signed an agreement the sale needs (the Used Item Agreement, or one an item names), emails the signing link to the order's email, or the customer's when there is none. The order is created either way. With Dispose & ship now the order is not disposed: the gun waits on the Pending Order queue until it is signed.

The Order Created dialog then links the Sales Order and the Sales Invoice, states what was paid or left outstanding, and says whether the order was disposed or queued. Print Invoice opens the invoice print view in a new tab. After a terminal charge that did not go through, Retry card sits beside it.

The Sales Invoice list — Orders built here land as Sales Invoices. The list filters on Destination FFL and FFL Buyer Type.

Dispose is a bound book entry

Disposing books the transfer in the bound book and sends it to FastBound. Do this only when the gun is really leaving. Undoing it means cancelling the whole order.

An order containing any distributor line always defers, whatever you chose. Local and ship-to-store lines ship from the Pending Order queue, and drop-ship lines ship from the distributor once their order is placed.

Save Draft and Drafts¶

Save Draft parks the half-built form. Drafts are shared shop-wide, so one person can park an order and another can finish it.

Drafts opens the saved list with each draft's title, who touched it last, when, and its item total. Load restores it. The ✕ button deletes it. Loading a draft over a form you have already started asks for confirmation first.

A draft reserves nothing. Serials are re-checked when the draft is loaded, and any gun that has since sold or been claimed by another order is dropped from the form with the reason given.

Editing an order¶

Counter orders can be edited from the Edit button on the Pending Order queue, which opens /app/create-order/edit/<invoice>.

An orange banner reads "Editing" with the invoice number and warns that saving cancels it and creates a replacement invoice. Exit without saving leaves.

The Payment and Fulfillment sections are replaced by a read-only Money summary showing what has been paid so far and what happens on save:

a lower new total shows the refund that will be made,
a higher new total shows the balance left to collect,
changing the buyer refunds the whole amount to the original buyer and starts the new order unpaid.

When a refund is due, pick a Refund Method. Zelle also asks for the transaction number. The staff order note moves up under the Money block so you can read and change it. The submit button reads Save Changes. Saving shows an Order Updated message naming the replacement invoice, any payment carried over, any refund, and any balance still to collect, then returns you to the queue.

After the distributor order is placed¶

Goods a distributor is already sending cannot be recalled, so they ride the edit unchanged:

A line already bought on a placed distributor order reads "Already ordered on … — quantity and source are fixed; the price can still change." It has no ✕ and no quantity box. Its distributor order moves to the new invoice; nothing is ordered twice.
You may change its price, the note, and the other lines. A new line, or more of an item than was ordered, is planned and ordered on its own.
While a drop-ship order is on its way to the buyer's dealer, the buyer and the destination FFL are fixed too. Goods coming to the store do not fix them.
A distributor order still in Draft or Queued is withdrawn and created again from the edited order.

Ready-for-pickup orders¶

An order whose gun has arrived and is held can still be edited and repriced before the customer pays. The serial stays held, and an open pickup ticket follows the new invoice. Changing the buyer while a pickup ticket is open is refused: delete that POS Invoice first.

When editing is refused¶

Editing is refused once the order has a booked disposition, has been pushed to ShipStation or marked shipped, has a submitted Delivery Note, or has handed its gun over on a completed pickup ticket. Use Cancel Order and rebuild instead.

Troubleshooting¶

Message you see	What it means	Fix
Required: Destination FFL	The order has a firearm and no destination.	Pick and verify the receiving dealer.
Required: Destination FFL (click "Use this C&R license")	The C&R fields are filled but not saved.	Click Use this C&R license.
… is not a Type 03 (Curio & Relic) license — the fourth group must be 03 …	The number is not a C&R license, or is mistyped.	Retype it from the license copy.
C&R license … expired on …	The collector's license has lapsed.	Ask for the renewed license, or ship to a dealer.
Missing C&R details: …	A required C&R field is blank.	Fill in the field it names.
"…" is not a valid US state.	The premises state cannot be read.	Type the state code or full name.
Required: Fulfillment plan (unconfirmed distributor lines)	A distributor line has no confirmed channel.	Click Plan fulfillment, then Apply plan.
N line(s) have no feasible channel — remove them.	No stock, and no distributor can fill the line.	Remove the line, or lower its quantity.
… can't drop-ship … — drop-ship is switched off for this distributor. Reopen the fulfillment plan.	Drop-ship was switched off for it after you planned.	Click Plan fulfillment and choose again.
… can't drop-ship … — distributor … is not enabled. Reopen the fulfillment plan.	It was disabled after you planned.	Click Plan fulfillment and choose again.
… can't be shipped to … (state restriction)	The item, or the distributor you chose, will not ship there.	Remove the line, or plan it from another distributor.
Distributor ordering (drop-ship or ship to store) is for individual retail customers only …	A Business (FFL) order has a distributor line.	Remove the line, or sell from stock.
Not a Counter Pickup	A pickup order has a gun from stock, a destination FFL, or a drop-ship line.	Do what the message says: ring the gun on the register, clear one of the two, or order the line to the store.
Destination FFL … is not on file — verify it first.	The license has never been fetched.	Use Lookup by FFL #, then Verify FFL.
Destination FFL Expired	The license on file has lapsed.	Run Verify FFL to refresh it.
Destination FFL Address Incomplete	No street or no valid state on the record.	Open the ATF FFL Record and complete it, or verify it again.
Shipping Address Not Saved	A drop-ship order's address could not be stored, so tax could not be decided.	Check the address and create the order again.
Shipping Tax Setting Changed	Someone changed Shipping Price Includes Sales Tax while this page was open.	Reload the page to see the correct total, then create the order.
Individual orders must be paid IN FULL before shipping	You chose Dispose & ship now with a deposit, or with Pay later.	Collect the balance, or switch to Create only — dispose later.
Enter the ACH Transaction Number to mark this order paid by ACH	The page hides the reference box for ACH, but the server requires it.	Switch Payment Method to Zelle to expose the box, or tick Pay later and collect through Record Payment.
Required: Card approval code	A recorded card payment needs its approval code.	Type the code from the terminal or Virtual Terminal receipt.
Card not charged — on account, … outstanding	The terminal declined, timed out, or the charge was cancelled. The order exists.	Click Retry card, or collect from Pending Order.
On account — outstanding …. Terminal not configured	The card integration is switched on but no terminal device is set up.	Run the card on the Virtual Terminal, then on Pending Order use Record Payment with Already charged on Virtual Terminal ticked and the approval code.
Some firearms are no longer available	A gun on the draft sold or was claimed since you saved.	Pick replacements from the item search.
Wrong company for this inventory	The guns belong to a different company than your POS Profile.	Use a POS Profile for that company, or open a shift on it.
That reference looks like a full card number	A card number was typed into the reference box.	Enter the terminal's approval code instead.
Distributor order(s) … are already shipping to this buyer's dealer …	You changed the buyer or the destination on an order whose drop-ship is in transit.	Keep both, or use Cancel Order and coordinate the return.
… was already ordered from … — it can't be removed or reduced here …	You removed or reduced a line a distributor is already sending.	Put it back. Only its price may change.
… was already ordered from … — how it is fulfilled can't be changed here …	You switched a placed line between drop-ship and ship to store.	Leave it as it was ordered.
… has an open pickup ticket … for the current buyer …	You changed the buyer while the gun's pickup ticket is open.	Delete that POS Invoice first, then change the buyer.
… handed its firearm over on … — a completed counter pickup cannot be cancelled or edited …	The gun already left on its pickup ticket.	Nothing to edit here. Ask a manager about a return.